Job Opening: Customer Service Representative
- Company
- UFP INDUSTRIES, INC.
- Location
- PRAIRIE DU CHIEN, WI
- Posted on
- May 2, 2024
JOB REQUIREMENTS: At UFP, our sales positions are the foundation of our
business. In these roles, you\'ll gain a comprehensive understanding of
the industry as you pursue a lucrative and rewarding career in sales. We
foster a work hard, play hard culture, and believe our customer
relationships are the key to our success. If you\'re passionate about
working with customers, have an entrepreneurial spirit, and aren\'t
afraid of hard work, apply now to become part of the UFP family. General
Summary The Customer Service Representative is responsible for providing
support for the brands, products and programs within UFP Retail
Solutions. They interact with customers through various communication
methods to assist with pre-purchase, in-purchase, and post-purchase
inquiries. In addition, they are expected to provide a high level and
consistent customer experience to new and existing customers. This
individual works under general supervision but a certain degree of
creativity and latitude is required. They will rely on pre-established
guidelines to perform the functions of the job. Principal Duties and
Responsibilities Maintains a positive, empathetic, and professional
attitude toward customers at all times Responds promptly to customer
inquiries Communicates with customers through various channels Respond
to a high volume of incoming calls Acknowledges and resolves customer
complaints Knows our brands, products and systems well to answer
questions quickly and efficiently Processes orders, forms, applications,
and requests Keeps records of customer interactions, transactions,
comments, and complaints through CRM platform Communicates and
coordinates with colleagues as necessary Provides feedback on the
efficiency of the customer service process Ensures customer satisfaction
and provide professional customer support Attends various product
trainings, as needed Prepares various reports and correspondence as
required Time-management and organizations skills Performs other duties
as required Job Specifications Knowledge Required Minimum of high school
graduate 1-3 years of experience in customer service or related field is
preferred Working knowledge and proficiency in the use of computer and
business-related software, including CRM platforms and Microsoft
applications (Excel, Word, Teams, and Outlook) Working knowledge of
various office equipment (computer terminal, scanner, etc) Skills and
abilities Proficiency in the use of the English language in reading,
writing and speaking Proficiency in the use of business math Ability to
successfully communicate with all organizational levels Ability to
communicate clearly via phone and email with co-workers and management
Ability to organize and... For full info follow application link.
Universal Forest Products and its subsidiaries and affiliates are equal
opportunity employers. All qualified candidates will receive
consideration without regard to race, color, religion, sex or national
origin. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/934116C875134021