Job Opening: Accountable Care Organization Manager
- Company
- Wayfinders
- Location
- Springfield, MA
- Posted on
- April 24, 2024
Accountable Care Organization Manager Job Location - Springfield, MA
Position Type - Full-time Salary Range - \$55,000.00 - \$66,000.00
Salary Description Department: Housing Education Services Work
Arrangement: Hybrid-remote At Way Finders, we are passionately invested
in lifting up the region\'s people, places, and systems. Though our team
performs a wide variety of functions, we are united by our shared
mission: to build and advocate for a thriving and equitable region; to
improve the stability and economic mobility of families and individuals;
and to develop and manage a robust range of safe, affordable housing
options. Interested in joining our team of dedicated professionals? Way
Finders is currently seeking an Accountable Care Organization (ACO)
Manager. The ACO Manager furthers our mission through the administration
and supervision of a team that supports clients enrolled in an ACO with
housing needs, including stabilization and homelessness prevention
services. The position covers territory throughout Hampden, Hampshire,
and Franklin counties in Massachusetts. The candidate will work in a
hybrid-remote capacity but must live within commutable distance to the
main office in Springfield, MA, and expect to travel throughout the
region. In-office work and in-person meetings are regularly expected.
Responsibilities include: Manage the planning, direction, and
administration of assigned housing education services programs Provide
training and expertise in the interpretation and implementation of
program policies and procedures, guidelines, resource availability, and
in the resolution of complex matters Assist in obtaining and maintaining
credentialing necessary for program funding Oversee participant
screening and assessment process; manage participant waitlists Monitor
and analyze services data to ensure real-time entry in order to meet
contractual compliance, budgetary goal-setting, and program development
requirements Complete monthly billing and invoicing; review for accuracy
Proactively conduct or facilitate regular individual meetings, team
huddles, and staff meetings, providing support, feedback, and training
when necessary Assist with caseloads as needed in times of staff vacancy
or absences Attend local and statewide meetings as a representative of
the organization Provide support on any required reporting to satisfy
management, auditors, and funding sources Supervisory responsibilities
include: Hire new/replacement staff in an efficient and equitable
manner, following recruiting process guidelines Provide clear training,
to include timelines and feedback, with flexibility given for different
learning styles Evaluate and provide timely feedback to staff on
performance-related matters; assess staff members\' strengths and
developmental needs; implement performance plans to ensure the
development and/or maintenance of necessary skills Those directly
supervised includes Housing Navigators and potentially other program
staff Requirements include: 5 years\' progressively responsible
experience in housing, social services, or a related role; a combination
of experience and a Bachelor\'s degree may be a substitute 1 year in a
supervisory or lead role Case management experience preferred Knowledge
of social service delivery systems and public benefits preferred
Experience with managed care systems preferred Demonstrated ability to
navigate complex housing situations and other health-related social need
matters Advanced ability with Microsoft Office, and comfort learning new
technologies Excellent verbal, written, and interpersonal communication
skills with the ability to work with diverse populations Excellent
organizational skills with a high degree of accuracy and attention to
detail, plus the ability to reprioritize Valid driver\'s license and
acceptable driving record; reliable vehicle Bilingual (English/Spanish)
skills are preferr