The University Campus Store is seeking a Web Fulfillment Supervisor to oversee the University Campus Store web fulfillment, processing, and customer care center, located within the Campus Store. This is a temporary position that is expected to end by November 15, 2024.Under the direction of the E-Commerce Manager, this position is responsible for supervising the Stores web fulfillment and customer care center. Job duties include supervising a team of web fulfillment associates, ensuring orders are processed accurately and promptly, and maintaining high standards of customer satisfaction. The teams managed by this position include our order processing, inventory management, and customer service teams. This position will ensure seamless coordination between departments to maintain high standards of customer satisfaction. This position requires strong leadership skills, a customer centric approach, and the ability to effectively supervise cross-functional teams.The University of Utah is the states public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the University and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.At the University Campus Store, we are dedicated to supporting the mission of the University, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the longterm success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and to University students, faculty, staff, and guests.What does a successful candidate look likeSupervisor experience You will provide clear and consistent direction and support to your direct reports, plan schedules, and delegate responsibilities to achieve maximum performance.Customer service skills You will listen to customer feedback (internal and external), monitor service standards, and promptly address problems.Communication skills You will communicate clearly, both verbally and in writing, to your colleagues and provide direction, support, and training as needed in your areas of expertise.Organizational skills You will demonstrate excellent time management skills, work well in a fast-paced environment, multitask, and keep customer priorities, staff duties, and operational processes organized.Culture Through mentoring and by example, you will cultivate a supportive and inclusive work environment where all staff, customers, and visitors have a sense of belonging in the Store.In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:11 paid Holidays per year14.2% employer contribution to retirement, where you pay nothing.Free UTA public transportation passBasic Life Insurance provided up to $25,000.50% tuition reduction for employee, spouse, after 6 12 months of employment and dependent children after 3 years of full-time employmentHealth coverage options that are both affordable and allow for access to care through the University of Utah health system.Paid parental leave (in addition to FMLA), if qualifiedProfessional development opportunitiesOptions for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.For the majority of employees, the University contributes an amount equal to 14.2% of pay to a 401(a) Retirement
Plan If you previously worked for the University and were enrolled in a Utah Retirement Systems (URS) retirement plan, Utah law requires that you be re-enrolled in the same URS plan upon rehire. If you were enrolled in a URS plan with another employer and wish to be enrolled during your University employment, you must complete the Irrevocable Election (online at https://benefits.utah.edu/retirement-plan-election/) before your first paycheck. Only employees who are residents of the United States and those holding H-1B Visas are eligible for retirement benefits.
