Job Opening: Customer Care Coordinator

JOB REQUIREMENTS: About Us Foremost Farms USA, headquartered in Madison, Wisconsin, is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture products and ingredients that are most in-demand - and provide a strong, secure market for our member-owners\' milk. We\'re looking for employees who challenge the status quo, innovate and aim for excellence. Because we\'re working to be the world\'s best - to Be Foremost - we\'ll bring out the best in you. About This Opportunity JOB TITLE: Customer Care Coordinator POSITION TYPE: Full time CLASSIFICATION: Non-Exempt Position Overview This position manages the daily operations with the customers of Foremost Farms on the cheese, butter, and ingredients product lines. This role is responsible for ensuring customer needs are addressed cross-functionally within the organization including various teams such as Commercial, Planning, Supply Chain, R&D. The role is the daily contact and interaction point for our customers and champion of the Foremost Farms mission to be a market-led and customer-centric organization. Key Accountabilities Ensure information flows in timely and accurate manner between internal and external customers: * Receive, enter, and confirm orders back to customers accurately and timely * Ensuring accurate pricing on customer orders, and working with Pricing Analyst and Finance to ensure all deductions and credits are processed quickly to maintain cash flow targets * Ensuring all quality complaints are entered when received and quick, clear, and accurate resolution is communicated to the customer Building relationships at all levels of the organization, internally and externally, to ensure collaboration, trust, and transparency especially in difficult situations: * Following up internally and communicating to customers on production and inventory status * Resolving issues that may arise with delayed shipments, order fill rate, etc. * Partner with key cross-functional partners to help them understand our customers\' needs and provided information, documentation, etc. in a timely manner Working actively with customers on new products, process, and other areas to help ensure volume growth: * Understanding inventory levels and current customers\' demands to provide accurate forecasts back to the organization for our Sales, Inventory and Operational Planning analytics * Regular proactive conversations with customers to understand their business model to help us serve them better Maintain data integrity and accurate master data: * Shared responsibility to ensure data accuracy within our CRM Platform (Salesforce), in partnership with Sales Account Managers. *... For full info follow application link. Equal Opportuity Employer Minorities/Females/ Veterans/Disabled are encouraged to apply. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D382BCE5849F44F9