Job Opening: Recruitment and Intake Specialist
- Company
- Boston Education Skills & Training
- Location
- Medford, MA
- Posted on
- May 7, 2024
Responsibilities - Provide client-centered customer service including
greeting clients and visitors warmly, answering and responding to calls
and voicemails promptly, and promoting hospitality in every
interaction. - Conduct outreach visits to hotels and other venues to
market programs and recruit clients. - Conduct intake interviews to
screen potential clients for program interest and eligibility. - Enroll
new students and collect, upload, and store required digital
documentation in internal and external databases. - Perform
administrative support tasks such as program event coordination and
setup (e.g. in-person classes, workshops, meetings, etc.), office
maintenance, calendar upkeep, technology maintenance, and inventory. -
Perform additional duties as assigned. All BEST staff members: -
Accurately capture and enter client and service delivery data into our
Salesforce database in a timely manner. - Develop strong working
relationships with colleagues and external partners and participate in
meetings to foster these relationships. - Communicate effectively with
colleagues, clients, and partners. Is this opportunity right for you? We
are looking for people who: - Demonstrate respect for and experience
with bridging differences in language, culture, race, religion,
citizenship, gender, and sexual orientation and do not discriminate on
the basis of income, immigration status, or disability. - Understand and
follow confidentiality practices regarding clients and colleagues. - Are
able to work in a hybrid work environment. Staff members are expected to
attend in-person internal/external meetings and program/organization
events as required. - Are comfortable using and/or learning technology
to successfully provide client-centered services. - Have
above-and-beyond customer service skills and strong written and verbal
communication skills. - Have strong organizational skills and the
ability to multitask in a fast-paced environment. Bonus if you: - Speak
a second language - Have conflict resolution skills - Have experience
using databases - Have experience in the hospitality industry and/or
workforce development