Job Opening: Remote - Customer Service Representative
- Company
- BEACON HILL STAFFING GROUP LLC
- Location
- MADISON, WI
- Posted on
- May 15, 2024
JOB REQUIREMENTS: Duties and Responsibilties of Job: All work must be
done in PST zone - several shift times available! Position Overview The
Customer Service Representative (Contract) provides a vital link between
the internal lab and commercial operations group and external
collaborating companies. The CSR will often be the first point of
contact for all external parties who communicate with Exact Sciences
directly via phone, email, regular mail, or other means. There is likely
to be a wide variety of questions and comments that come to the Company
through these channels from a diverse group. The impressions we create
when we interact with those people who seek us out will play a
significant role in establishing favorable perceptions of the Company.
It is imperative that the CSR possess exemplary customer service skills,
have a demonstrated ability to work independently, and function
effectively as a member of the Exact Sciences team. The CSR will need to
understand not only the technical aspects of the services that Exact
Sciences offers but must also possess the ability to communicate
professionally and effectively with all individuals, including external
customers and other internal personnel. Essential Duties Include, but
are not limited to, the following: * Support the GPS, or Genomic
Prostate Score assay, in conjunction with external collaborating
companies and entities. * Respond to emailed order and sample related
inquiries received from external collaborating companies and entities.
* These include but are not limited to: test status, urgent testing
requests, order updates, requests for missing clinical information,
cancellations, new account/contact creation requests, corrected and
amended report requests, etc. * Respond to inbound call inquiries from
external collaborators pertaining to the above topics. * Respond to
inbound faxes from collaborators. * Confirm order information,
including patient, sample, and ordering logistics as needed. *
Troubleshoot orders with missing data or incomplete order information.
* Collaborate with internal lab operations teams, including histology,
pathology, and clinical laboratory teams, to respond to internally
initiated specimen and order requests. * These include but are not
limited to: additional material requests, requests for pathology
reports, clinical discrepancies, specimen issues. * Address emails
received from customers regarding the product. * Pull reports within
Salesforce to ensure timely processing of specimens. * Import and
transfer data to a secure central database. * Share reports with
external collaborators at regular intervals. * Apply strong analytical
and problem-solving skills. * Apply excellent written and oral
communication and reporting skills. * Uphold company mission and values
through accountability, innovation, integrity, quality, and teamwork. *
Support and comply with the company\'s Quality Management System
policies and procedures. * Maintain regular and reliable attendance. *
Ability to work on a mobile device, tablet, or in front of a computer
screen and/or perform typing for approximately 100% of a typical working
day. * Ability to work on a computer and phone simultaneously. *
Ability to use a telephone through a headset. Minimum Qualifications *
High School Diploma or General Education Degree (GED). * 1+ years of
customer service or data specialist experience within
healthcare/clinical laboratory. * Basic scientific aptitude that will
allow rapid learning of new technologies and clinical data associated
with Exact Sciences services. * Demonstrated ability to read,
interpret, and verify data from multiple formats. * Demonstrated
ability to work independently on projects. * Basic knowledge of
computer hardware systems and peripherals. * Authorization to work in
the United States w To view the full job description please use the link
below.
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This position is listed by a private employment agency. The agency is
the legal employer. No fee will be charged of the job applicant.