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Tools & Technology for:
43-4051.00 - Customer Service Representatives   Save Table (XLS/CSV)

Tools | Technology


  • Autodialing systems
  • Predictive dialers
Automated attendant systems
  • Voice broadcasting systems
Automatic call distributor ACD
  • Automatic call distribution ACD system
Cash registers
Desktop computers
Digital telephones
  • Wireless telephone systems
Global positioning system GPS receiver
  • Global positioning system GPS receivers
Music or message on hold player
  • On hold players
Personal digital assistant PDAs or organizers
  • Personal digital assistants PDA
Phone headsets
  • Wireless telephone headsets
Special purpose telephones
  • Multi-line telephone systems
Standalone telephone caller identification
  • Calling line identification equipment
  • Dialed number identification systems DNIS


Accounting software
  • Intuit QuickBooks
  • Sage 50 Accounting
Backup or archival software
  • SugarSync
Communications server software
  • IBM Domino
  • ShoreTell software
Contact center software
  • Avaya software
  • Multi-channel contact center software
  • Timpani Contact Center
  • Timpani Email
Customer relationship management CRM software
  • Applied Systems Vision
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo
  • Avidian Technologies Prophet
  • Customer account management software
  • Customer complaint ticketing management software
  • Customer service and support software
  • Hosted Support ezSupport Pro
  • Lynk Everest
  • Parature eTicket
  • Sales force automation software
  • Salesforce CRM
  • SSA Global software
  • Telemation e-CRM
Data base user interface and query software
  • AS/400 Database
  • Customer service knowledge generation software
  • Data entry software
  • FileMaker Pro software
  • Microsoft Access
Desktop publishing software
  • Microsoft Publisher
Document management software
  • Adobe Systems Adobe Acrobat
Electronic mail software
  • Astute Solutions PowerCenter
  • IBM Notes
  • Microsoft Outlook
Enterprise resource planning ERP software
  • Intuit QuickBooks Enterprise Solutions software
  • Microsoft Dynamics GP
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoft software
  • Sage MAS 200
  • SAP software
Fax software
  • Open Text Fax Server, RightFax Edition
Helpdesk or call center software
  • j2 Global Communications onebox
Human resources software
  • Human resource management software HRMS
Internet browser software
  • Microsoft Internet Explorer
Materials requirements planning logistics and supply chain software
  • iShip
Medical software
  • Healthcare common procedure coding system HCPCS software
  • Medical condition coding software
  • Medical procedure coding software
Mobile messaging service software
  • Unified messaging software
Network conferencing software
  • Active Data Online WebChat
  • eStara Softphone
  • Parature eRealtime
  • Timpani Chat
Office suite software
  • Microsoft Office software
Operating system software
  • Microsoft Windows
Point of sale POS software
  • Main Street Softworks Monetra
Presentation software
  • Microsoft PowerPoint
Spreadsheet software
  • Microsoft Excel
Time accounting software
  • Kronos Workforce Timekeeper
Voice recognition software
  • DSC Pacer Interactive Voice Response System
Word processing software
  • Microsoft Word

We welcome feedback on the Tools & Technology database. We encourage you to suggest tools and technologies where our coverage may not reflect the full range of an occupation's duties. All suggestions will be considered for a future update of the T2 database.

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