How do they match: Online Merchants

  • Online Services Manager

  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
  • Cancel orders based on customer requests or inventory or delivery problems.
  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  • Create or maintain database of customer accounts.
  • Design customer interface of online storefront, using web programming or e-commerce software.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  • Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.
  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
  • Receive and process payments from customers, using electronic transaction services.
  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
  • Transfer digital media, such as music, video, or software, to customers via the Internet.

  • Collect payments for goods or services.
  • Correspond with customers to answer questions or resolve complaints.
  • Determine the value of goods or services.
  • Market products, services, or events.
  • Obtain information about goods or services.
  • Purchase products or services.