How do they match: Computer User Support Specialists

  • Service Desk Analyst
  • Systems Admin
  • Systems Administrator
  • Application Customer Service Representative
  • Computer System Tech
  • Computer Systems Specialist
  • Computer Systems Technician
  • Customer Service Tech
  • Customer Service Technician
  • Field Service Tech
  • Field Service Technician
  • Information Systems Analyst
  • Information Systems Technician
  • Operating Systems Specialist
  • PC Systems Coordinator
  • Personal Computer Systems Coordinator
  • Technical Services Specialist

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Oversee the daily performance of computer systems.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Monitor computer system performance to ensure proper operation.
  • Recommend changes to improve computer or information systems.