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How do they match:
Computer User Support Specialists
17
Alternate Occupation Titles
Service
Desk Analyst
Systems
Admin
Systems
Administrator
Application Customer
Service
Representative
Computer
System
Tech
Computer
Systems
Specialist
Computer
Systems
Technician
Customer
Service
Tech
Customer
Service
Technician
Field
Service
Tech
Field
Service
Technician
Information
Systems
Analyst
Information
Systems
Technician
Operating
Systems
Specialist
PC
Systems
Coordinator
Personal Computer
Systems
Coordinator
Technical
Services
Specialist
1
O*NET-SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating
systems.
5
Tasks
Confer with staff, users, and management to establish requirements for new
systems
or modifications.
Enter commands and observe
system
functioning to verify correct operations and detect errors.
Oversee the daily performance of computer
systems.
Refer major hardware or software problems or defective products to vendors or technicians for
service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating
systems
, or appropriate software.
2
Detailed Work Activities
Monitor computer
system
performance to ensure proper operation.
Recommend changes to improve computer or information
systems.
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
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