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How do they match:
Computer User Support Specialists
1
O*NET-SOC Title
Computer User
Support
Specialists
72
Alternate Occupation Titles
Software
Installer
Software
Trainer
Support
Engineer
Support
Specialist
Support
Tech
Support
Technician
Network
Support
Specialist
Network
Support
Tech
Network
Support
Technician
Network
Admin
Network
Administrator
Network
Control Operator
Network
Control Operators Supervisor
Network
Technician
Networking
Tech
Networking
Technician
Application
Support
Engineer
Call Center
Support
Rep
Call Center
Support
Representative
Computer
Support
Specialist
Computer
Support
Tech
Computer
Support
Technician
Computer Customer
Support
Specialist
Customer
Support
Analyst
Customer
Support
Rep
Customer
Support
Representative
Customer
Support
Specialist
Desktop
Support
Analyst
Desktop
Support
Engineer
Desktop
Support
Specialist
Desktop
Support
Tech
Desktop
Support
Technician
End User
Support
Specialist
Help Desk
Support
Manager
Help Desk
Support
Specialist
IT
Support
Analyst
IT
Support
Engineer
IT
Support
Specialist
IT
Support
Tech
Information Technology
Support
Analyst
Information Technology
Support
Engineer
Information Technology
Support
Specialist
Information Technology
Support
Technician
LAN Applications
Support
Analyst
Local Area
Network
Administrator
Local Area
Network
Applications
Support
Analyst
Micro Computer
Support
Specialist
Operations
Support
Tech
Operations
Support
Technician
PC
Support
Specialist
PC
Support
Tech
Personal Computer
Support
Specialist
Personal Computer
Support
Technician
Product
Support
Consultant
Product
Support
Engineer
Product
Support
Specialist
Sales
Support
Tech
Sales
Support
Technician
Technical
Support
Analyst
Technical
Support
Call Center Rep
Technical
Support
Call Center Representative
Technical
Support
Engineer
Technical
Support
Manager
Technical
Support
Rep
Technical
Support
Representative
Technical
Support
Specialist
Technical
Support
Tech
Technical
Support
Technician
User
Support
Analyst
User
Support
Analyst Supervisor
User
Support
Specialist
Work Station
Support
Specialist
1
O*NET-SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware
and
software
, including printing, installation, word processing, electronic mail,
and
operating systems.
9
Tasks
Answer user inquiries regarding computer
software
or hardware operation to resolve problems.
Develop training materials
and
procedures, or train users in the proper use of hardware or
software.
Hire, supervise,
and
direct workers engaged in special project work, problem-solving, monitoring,
and
installation of data communication equipment
and
software.
Install
and
perform minor repairs to hardware,
software
, or peripheral equipment, following design or installation specifications.
Prepare evaluations of
software
or hardware,
and
recommend improvements or upgrades.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate
and
resolve problems or to provide technical assistance
and
support.
Read trade magazines
and
technical manuals, or attend conferences
and
seminars to maintain knowledge of hardware
and
software.
Refer major hardware or
software
problems or defective products to vendors or technicians for service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate
software.
7
Detailed Work Activities
Evaluate utility of
software
or hardware technologies.
Install computer
software.
Modify
software
programs to improve performance.
Provide technical
support
for
software
maintenance or use.
Resolve computer
software
problems.
Test
software
performance.
Train others in computer interface or
software
use.
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Work Context
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Work Values
Crosswalks
Military
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Occupation Handbook
SOC
DOT
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ESCO
Sites
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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