How do they match: Computer User Support Specialists

  • Systems Admin
  • Systems Administrator
  • Call Center Manager
  • Computer System Tech
  • Computer Systems Specialist
  • Computer Systems Technician
  • Help Desk Manager
  • Help Desk Support Manager
  • IT Manager
  • Information Systems Analyst
  • Information Systems Technician
  • Information Technology Manager
  • Operating Systems Specialist
  • PC Systems Coordinator
  • Personal Computer Systems Coordinator
  • Technical Account Manager
  • Technical Support Manager

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Monitor computer system performance to ensure proper operation.
  • Recommend changes to improve computer or information systems.