How do they match: Patient Representatives

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.