How do they match: First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  • Community Life Director
  • Service Captain
  • Service Chief
  • Service Industry Coordinator
  • Service Superintendent
  • Hotel Services Supervisor

  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Resolve customer complaints regarding worker performance or services rendered.

  • Develop plans for programs or services.
  • Supervise service workers.
  • Train service staff.