How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • Information Center Supervisor
  • Client Service Supervisor
  • Client Services Director
  • Client Services Manager
  • Customer Service Department Supervisor
  • Customer Service Manager
  • Customer Service Supervisor
  • Sales Support Admin
  • Sales Support Administrator

  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Visit retailers and sales representatives to promote products and gather information.

  • Answer customer questions about goods or services.
  • Contact current or potential customers to promote products or services.
  • Discuss design or technical features of products or services with technical personnel.
  • Exchange information with colleagues.
  • Explain technical product or service information to customers.
  • Gather customer or product information to determine customer needs.
  • Provide information to coworkers.
  • Supervise sales or support personnel.