How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Hire, train, and evaluate personnel.
  • Listen to and resolve customer complaints regarding services, products, or personnel.

  • Discuss design or technical features of products or services with technical personnel.
  • Supervise sales or support personnel.
  • Train sales personnel.