How do they match: First-Line Supervisors of Non-Retail Sales Workers

  • Special Agent

  • Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Hire, train, and evaluate personnel.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.

  • Discuss design or technical features of products or services with technical personnel.
  • Supervise sales or support personnel.
  • Train sales personnel.