How do they match: Telemarketers

  • Customer Service Representative
  • Telephone Service Representative

  • Solicit donations or orders for goods or services over the telephone.

  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Conduct client or market surveys to obtain information about potential customers.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

  • Answer customer questions about goods or services.
  • Contact current or potential customers to promote products or services.
  • Deliver promotional presentations to current or prospective customers.
  • Explain technical product or service information to customers.
  • Identify potential customers.
  • Maintain records of customer accounts.
  • Schedule appointments with prospective customers.