How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

  • Perform administrative or clerical tasks.