How do they match: Switchboard Operators, Including Answering Service

  • Information Specialist

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Answer simple questions about clients' businesses, using reference files.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

  • Answer telephones to direct calls or provide information.
  • Relay information between personnel.