How do they match: Switchboard Operators, Including Answering Service

  • Information Specialist

  • Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Contact security staff members when necessary, using radio-telephones.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

  • Answer telephones to direct calls or provide information.
  • Maintain security.
  • Relay information between personnel.