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How do they match:
Telephone Operators
3
Alternate Occupation Titles
Information
Operator
Information
Specialist
Central
Office
Operator
1
O*NET-SOC Description
Provide
information
by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
7
Tasks
Offer
special assistance to persons such as those who are unable to dial or who are in emergency situations.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone
information.
Monitor automated
systems
for placing collect calls and intervene for a callers needing assistance.
Operate paging
systems
or other
systems
of bells or buzzers to notify recipients of incoming calls.
Operate telephone switchboards and
systems
to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete
information.
Update directory
information.
4
Detailed Work Activities
Answer telephones to direct calls or provide
information.
Enter
information
into databases or software programs.
Operate communications equipment or
systems.
Search files, databases or reference materials to obtain needed
information.
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Related Activities
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Technology Skills
O*NET Data
Abilities
Interests
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Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
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Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
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Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
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Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
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How do they match: 43-2021.00 - Telephone Operators
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
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Site updated April 16, 2024
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