How do they match: Bill and Account Collectors

  • Customer Service Representative
  • Customer Account Specialist
  • Account Service Representative
  • Patient Financial Service Representative

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

  • Discuss account status or activity with customers or patrons.
  • Interview employees, customers, or others to collect information.
  • Obtain personal or financial information about customers or applicants.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.