How do they match: 43-4051.00 - Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.

How do they match: Customer Service Representatives