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How do they match:
Customer Service Representatives
1
O*NET-SOC Title
Customer
Service
Representatives
42
Alternate Occupation Titles
Customer
Service
Agent
Customer
Service
Assistant
Customer
Service
Associate
Customer
Service
Cashier
Customer
Service
Clerk
Customer
Service
Consultant
Customer
Service
Coordinator
Customer
Service
Manager
Customer
Service
Officer
Customer
Service
Professional
Customer
Service
Representative
Customer
Service
Specialist
Customer
Advocate
Customer
Care
Service
Representative
Customer
Care Representative
Customer
Care Specialist
Customer
Complaints Clerk
Customer
Contact Specialist
Customer
Relations Representative
Customer
Support Executive
Customer
Support Manager
Customer
Support Rep
Customer
Support Representative
Customer
Support Specialist
Service
Advisor
Service
Advocate Contact
Service
Representative
Service
Writer
Automotive
Service
Advisor
Automotive
Service
Writer
Claims
Customer
Service
Representative
Client
Service
Rep
Client
Service
Representative
Client
Services
Representative
Field
Service
Representative
Guest
Service
Agent
Inbound
Customer
Service
Representative
Lineman
Service
Dispatcher
Member
Services
Rep
Member
Services
Representative
Telephone
Service
Advisor
Utilities
Customer
Service
Representative
1
O*NET-SOC Description
Interact with
customers
to provide basic or scripted information in response to routine inquiries about products and
services.
May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
10
Tasks
Check to ensure that appropriate changes were made to resolve
customers
' problems.
Complete contract forms, prepare change of address records, or issue
service
discontinuance orders, using computers.
Confer with
customers
by telephone or in person to provide information about products or
services
, take or enter orders, cancel accounts, or obtain details of complaints.
Contact
customers
to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for
services
requested, collect deposits or payments, or arrange for billing.
Keep records of
customer
interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Recommend improvements in products, packaging, shipping,
service
, or billing methods and procedures to prevent future problems.
Refer unresolved
customer
grievances to designated departments for further investigation.
Resolve
customers
'
service
or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional
services
or products.
8
Detailed Work Activities
Calculate costs of goods or
services.
Discuss goods or
services
information with
customers
or patrons.
Process
customer
bills or payments.
Promote products,
services
, or programs.
Provide notifications to
customers
or patrons.
Refer
customers
to appropriate personnel.
Respond to
customer
problems or complaints.
Review
customer
insurance information.
Type a title or code for matches
No quick matches found
Search for keyword results
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Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
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Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
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Resource Center
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Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
License
How do they match: 43-4051.00 - Customer Service Representatives
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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