How do they match: Customer Service Representatives

  • Bill Adjuster
  • Utility Bill Complaints Investigator

  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

  • Process customer bills or payments.