How do they match: Hotel, Motel, and Resort Desk Clerks

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Review accounts and charges with guests during the check out process.

  • Discuss account status or activity with customers or patrons.
  • Maintain financial or account records.