How do they match: Hotel, Motel, and Resort Desk Clerks

  • Front Office Agent
  • Front Office Supervisor

  • Arrange tours, taxis, or restaurant reservations for customers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Discuss account status or activity with customers or patrons.
  • Discuss goods or services information with customers or patrons.
  • Distribute materials to employees or customers.
  • Greet customers, patrons, or visitors.
  • Refer customers to appropriate personnel.