How do they match: Order Clerks

  • Service Order Clerk
  • Customer Service Accounts Manager
  • Customer Service Representative
  • Electrotype Servicer
  • Food and Beverage Order Clerk
  • Gas Distribution and Emergency Clerk
  • Shipping and Receiving Clerk

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Compute total charges for merchandise or services and shipping charges.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Recommend merchandise or services that will meet customers' needs.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.

  • Calculate costs of goods or services.
  • Discuss goods or services information with customers or patrons.
  • Obtain personal or financial information about customers or applicants.
  • Promote products, services, or programs.
  • Provide information to coworkers.
  • Send information, materials or documentation.