How do they match: Order Clerks

  • Merchandise Processor
  • Order Processing Clerk
  • Order Processor

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Adjust inventory records to reflect product movement.
  • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

  • Monitor inventories of products or materials.
  • Promote products, services, or programs.