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How do they match:
Order Clerks
5
Alternate Occupation Titles
Customer
Service
Accounts Manager
Customer
Service
Representative
Customer
Care Representative
Service
Order Clerk
Electrotype
Servicer
1
O*NET-SOC Description
Receive and process incoming orders for materials, merchandise, classified ads, or
services
such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing
customers
of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
8
Tasks
Attempt to sell additional merchandise or
services
to prospective or current
customers
by telephone or through visits.
Compute total charges for merchandise or
services
and shipping charges.
Inform
customers
by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Inspect outgoing work for compliance with
customers
' specifications.
Obtain
customers
' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Receive and respond to
customer
complaints.
Recommend merchandise or
services
that will meet
customers
' needs.
Verify
customer
and order information for correctness, checking it against previously obtained information as necessary.
6
Detailed Work Activities
Calculate costs of goods or
services.
Discuss goods or
services
information with
customers
or patrons.
Obtain personal or financial information about
customers
or applicants.
Promote products,
services
, or programs.
Provide notifications to
customers
or patrons.
Respond to
customer
problems or complaints.
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All Occupations
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Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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License
How do they match: 43-4151.00 - Order Clerks
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated November 19, 2024
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