How do they match: Order Clerks

  • Customer Service Accounts Manager
  • Customer Service Representative
  • Customer Care Representative
  • Service Order Clerk
  • Electrotype Servicer

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Compute total charges for merchandise or services and shipping charges.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Inspect outgoing work for compliance with customers' specifications.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Receive and respond to customer complaints.
  • Recommend merchandise or services that will meet customers' needs.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.

  • Calculate costs of goods or services.
  • Discuss goods or services information with customers or patrons.
  • Obtain personal or financial information about customers or applicants.
  • Promote products, services, or programs.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.