How do they match: Order Clerks

  • Merchandise Processor

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Check inventory records to determine availability of requested merchandise.
  • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
  • Compute total charges for merchandise or services and shipping charges.
  • Recommend merchandise or services that will meet customers' needs.