How do they match: Cargo and Freight Agents

  • Customer Service Manager
  • Customer Service Rep
  • Customer Service Representative
  • Import Customs Clearing Agent
  • Logistics Service Representative
  • Ramp Service Agent

  • Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

  • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.

  • Provide notifications to customers or patrons.