How do they match: Public Safety Telecommunicators

  • 911 Emergency Services Dispatcher
  • Communications Dispatcher
  • Communications Officer
  • Communications Operator
  • Communications Specialist
  • Communications Supervisor
  • Service Dispatcher
  • Emergency Communications Dispatcher
  • Emergency Communications Officer
  • Emergency Communications Operator
  • Police Communications Dispatcher
  • Police Communications Operator

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

  • Discuss goods or services information with customers or patrons.
  • Operate communications equipment or systems.
  • Provide basic health care services.