How do they match: Office Clerks, General

  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

  • Compute, record, and proofread data and other information, such as records or reports.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Train other staff members to perform work activities, such as using computer applications.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

  • Answer telephones to direct calls or provide information.
  • Provide information to coworkers.
  • Record information from meetings or other formal proceedings.
  • Search files, databases or reference materials to obtain needed information.
  • Send information, materials or documentation.
  • Transcribe spoken or written information.