How do they match: First-Line Supervisors of Passenger Attendants

  • Service Manager
  • Service Industry Coordinator
  • Service Supervisor
  • Flight Service Manager

  • Apply customer feedback to service improvement efforts.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.

  • Supervise service workers.
  • Train service staff.