First-Line Supervisors of Passenger Attendants
A subset of this occupation's profile is available. Data collection is currently underway to populate other parts of the profile.
Supervise and coordinate activities of passenger attendants.
Sample of reported job titles:
On Car Supervisor, Transportation Supervisor
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Tasks
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Analyze and record personnel or operational data and write related activity reports.
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Apply customer feedback to service improvement efforts.
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Compute or estimate cash, payroll, transportation, or personnel requirements.
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Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
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Direct or coordinate the activities of workers, such as flight or car attendants.
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Enforce safety rules and regulations.
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Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
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Inform workers about interests or special needs of specific groups.
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Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
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Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
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Meet with managers or other supervisors to stay informed of changes affecting operations.
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Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
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Participate in continuing education to stay abreast of industry trends and developments.
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Recommend and implement measures to improve worker motivation, work methods, or customer services.
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Recruit and hire staff members.
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Requisition necessary supplies, equipment, or services.
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Resolve customer complaints regarding worker performance or services rendered.
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Take disciplinary action to address performance problems.
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Train workers in proper operational procedures and functions and explain company policies.
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Technology Skills
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Accounting software — General ledger software
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Calendar and scheduling software — Scheduling software; Work scheduling software
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Data base user interface and query software — Microsoft Access
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Electronic mail software — Microsoft Outlook
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Enterprise resource planning ERP software — SAP software
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Internet browser software — Web browser software
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Inventory management software — Inventory management systems
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Mobile location based services software — Accellos Real Dispatch; Commercial vehicle operations CVO software
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Office suite software — Microsoft Office software
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Point of sale POS software
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Presentation software — Microsoft PowerPoint
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Spreadsheet software — Microsoft Excel
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Time accounting software — Timekeeping software
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Word processing software — Microsoft Word
Hot Technologies are requirements most frequently included across all employer job postings.
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Detailed Work Activities
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Explain regulations, policies, or procedures.
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Evaluate employee performance.
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Resolve customer complaints or problems.
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Determine resource needs.
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Direct material handling or moving activities.
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Inspect equipment to ensure proper functioning.
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Inspect facilities, equipment or supplies to ensure conformance to standards.
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Maintain knowledge of business operations.
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Maintain professional knowledge or certifications.
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Order materials, supplies, or equipment.
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Perform human resources activities.
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Prepare operational reports or records.
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Recommend personnel decisions or human resources activities.
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Resolve issues affecting transportation operations.
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Supervise service workers.
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Support the professional development of others.
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Job Zone
- Title
- Job Zone Three: Medium Preparation Needed
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Related Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Job Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
- Job Zone Examples
- These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
- SVP Range
- (6.0 to < 7.0)
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Training & Credentials
- State training
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- Local training
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- Certifications
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- State licenses
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Apprenticeship Opportunities
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Interests
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Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Wages & Employment Trends
Median wage data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.
Employment data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.
Industry data for First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors.
- Median wages (2022)
- $27.82 hourly, $57,860 annual
- State wages
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- Local wages
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- Employment (2022)
- 601,100 employees
- Projected growth (2022-2032)
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Faster than average (5% to 8%)
- Projected job openings (2022-2032)
- 63,900
- State trends
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- Top industries (2022)
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Source: Bureau of Labor Statistics 2022 wage data
external site
and 2022-2032 employment projections
external site
.
“Projected growth” represents the estimated change in total employment over the projections period (2022-2032). “Projected job openings” represent openings due to growth and replacement.
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Job Openings on the Web
- State job openings
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- Local job openings
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