Job Opening: Workforce Development Specialist (Service Coordinator-Houston)

Company
TEXAS WORKFORCE COMMISSION
Location
HOUSTON, TX
Posted on
November 1, 2023

WHO WE WHO WE ARE: Texas Workforce Commission connects people with careers across the state. We are based out of Workforce Solutions Northeast location between the Eastex Freeway and Hirsh Rd at 4217 Tidwell Rd Suite A, Houston, Texas. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE: A creative professional eager to partner with a team to bring in the best candidates for a variety of positions at a great state agency with a noble public service mission. A self-starter, motivated, with great customer service, and problem-solving skills.

WHAT YOU WILL DO: The Workforce Development Specialist II (Service Coordinator) performs routine (journey-level) employment work. Work involves conducting interviews to assess client needs, disseminating information, and facilitating access to workforce development programs, and providing employment counseling services. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO: -Welcome customers to Workforce Solutions, listens, and make a determination as to the best way to service based on customer needs. -Establish a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor always. -Engage customers and provides assistance to achieve the request. -Maintain awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them. -Provide the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources. -Provide job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provide information about community resources and records referrals properly. -Provide professional resume, networking, and interviewing guidance that is customized. -Offer guidance and encouragement opportunities and provides information about community resources and record referrals properly. -Facilitate Workforce Solutions seminars. -Assist customers patiently with problems, and complaints - remain courteous when dealing with difficult and angry customers. -Support customers in using computers and other equipment in the resource area. -Share current local labor market information. -Perform other duties as assigned. YOU QUALIFY WITH: -Two years and six months of full-time qualifying experience in gathering information, interviewing or counseling; the instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; or in workforce development issues and programs and customer service. -Fifteen semester hours of accredited college work may be substituted for each six months of experience.

YOU ARE A GREAT FIT WITH: -Someone that is computer-literate and has sufficient skills to help customers use electronic resources. -Interviewing, counseling, and job placement experience. -Good written and verbal communication skills. -Bilingual English/Spanish. -Has intermediate to advanced computer skills including knowledge of Microsoft Windows and Office; able to learn new software. -Experience in a social service setting with working knowledge of employment-related resources and planning techniques. YOU GAIN: - A Family Friendly Certified Workplace. - Competitive starting salary: $3,000.00 - $3,700.00/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick, and family care leave - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

A writing sample may be requested at the interview.

Duty involves up to 10% of travel within the state of Texas. VETERANS Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf

HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply on workintexas.com or Taleo.

TWC is not considering applications from persons who require sponsorship for an employment visa.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

This data is delivered by an API from CareerOneStop external site, sponsored by U.S. Department of Labor, Employment and Training Administration. Job postings come from NLx external site, by the National Labor Exchange, which is co-sponsored by the Direct Employers Association external site and the National Association of State Workforce Agencies external site.