Job Opening: Victim Advocate

Magellan Health Services
Fort Hood, TX
Posted on
November 8, 2023

Provides services in support of the advocacy, intervention, prevention, education and training to address domestic violence under the Army’s Family Advocacy Program (FAP). This position supports the Army’s Victim Advocacy Program (VAP) which provides comprehensive services 24 hours a day, 7 days per week, to assist and advocate for victims of domestic abuse and to ensure a victim's easy transition to community resources. The victim advocate (VA) serves Soldiers and Army Families living on and off the installation in accordance with the program protocol.

  • Provides crisis intervention and comprehensive services to include emotional support, arrangement of transportation; accompany victims to medical, legal and/or law enforcement appointments (when requested), assist in securing protective orders, emergency food and/or shelter and information benefits.

  • Works directly with victims to ensure that expressed needs are advocated and presented to personnel at intervening agencies.

  • Assesses imminent risks for health and/or safety of the victim and make referrals as appropriate.

  • Assists victims with navigating the system to obtain the services desired and refer victims to the appropriate services for continued care.

  • Ensures victims of domestic abuse receive sensitive, confidential and immediate comprehensive care and treatment needed to restore health and well-being.

  • Performs initial screening, non- clinical risk and lethality assessment and safety planning with victims of domestic abuse.

  • Assists victims in developing safety plans, conduct a lethality assessment, and provide emotional support, crisis intervention, prevention awareness and education to victims.

  • Liaisons with the installation Family Advocacy Program Manager (FAPM) to ensure that comprehensive victim services and training are provided through a coordinated community response to domestic abuse victims, , Family Members, Soldiers and Civilians authorized to receive services at a Military Treatment Facility.

  • Provides crisis intervention and a warm hand off to community resources for victims who are not eligible for services through a Military Treatment Facility.

  • Provides information on victim rights, services and resources available on and/or off the installation.

  • Coordinates with the (FAPM) to develop procedures that ensure victims of domestic abuse receive timely and appropriate information.

  • When contacted by a victim of domestic abuse, make contact either telephonically within 20 minutes or face to face within 60 minutes (when requested) by the victim.

  • Explains FAP disclosure and reporting options during the initial contact to ensure that the victim makes informed decisions about disclosing information regarding the abuse.

  • Ensures that first responders, (Emergency Medical Services and or law enforcement etc.) are contacted immediately during crisis situations where there is imminent harm to the victim, their children or program staff..

  • Operates within established guidelines of the FAP and the Victim Advocacy Program, AR 608-18.

  • Conducts domestic abuse training and awareness programs to educate Soldiers and Family members and Civilians.

  • Understanding of Problematic Sexual Behavior- Child and Youth (PSB-CY)

  • Guide client families through the investigative process, encourage their participation in the process, and help them understand their rights as a victim of a crime.

  • Formulate appropriate intervention strategies to improve a family’s coping skills during a child abuse case investigation and prosecution process.

  • Identify and make every attempt to meet the needs of children and families who may be in crisis

  • Educate non-offending caregivers about the dynamics and possible long-term consequences of child abuse

  • Assess family needs and encourage non-offending caregivers to participate in recommended services and counseling.

  • Provide information and assistance with completing Crime Victims’’ Compensation applications.

  • Serve as a liaison between the family and multidisciplinary team members as needed.

  • Assist multidisciplinary team members in identifying client needs and providing recommendations.

  • Represent the child and family’s best interest at multidisciplinary team case review meetings.

  • Accompany non-offending caregivers to court or other appointments, when requested.

  • Participate in relevant community awareness, campaigns and prevention events.

  • Maintain ongoing case management, all data entry must be completed within three business days.

  • Ensure daily contact with a victim while in crisis and no less than every 30 days when not in crisis.

  • When a victim departs the servicing area, case shall be transferred as appropriate, when advocacy services are completed, the case will be closed as appropriate, with concurrence from the FAPM.

  • Part Time Positions: part time positions vary in hours from 12 – 35 hours per week. Flexible schedule is required for this position, as you will be asked to work primarily nights, weekends, and some hours during the day, depending on the needs of the installation. More information will be provided if you are selected for the interview process.

    Other Job Requirements


Bachelor"s Degree from an accredited school in social/work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health or public health.

Two years" experience working with victims of domestic abuse/sexual assault violence or victim advocacy services.

Working knowledge of Family violence dynamics, safety planning, risk assessments, local community resources, and federal and state laws pertaining to domestic abuse or sexual assault, Family law and the Victim Rights Bill.

Possess ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.

Ability to work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs.

Demonstrated understanding, sensitivity, and empathy for victims.

Possess the ability to develop trusting helping relationships.

Possess the ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Must possess and maintain a valid, unrestricted motor vehicle license.

Must possess transportation to transport victim in crisis (non-emergent) situations as a last resort.

Must be able to provide on-call 24 hours/7 days per week victim advocacy services.

General Job Information


Victim Advocate



Work Experience - Required

Victim Advocacy

Work Experience - Preferred


Education - Required

Bachelors - Counseling

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.

Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.

Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants. Copies of applicable posters are accessible by clicking here ( .

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It has come to our attention that a false representative is contacting potential candidates and offering them work at home positions with Magellan Health. “Interviews” are conducted completely through email and the false job offer includes the promise of a check to be issued to the candidate for the purposes of setting up a home office.

Please know that Magellan Health does not interview any candidate through email, nor do we issue checks to candidates to set up home offices. All of our available positions are posted on legitimate job boards and our recruitment team directly contacts candidates should there be a fit.

If you suspect you are being contacted by a false representative of Magellan Health, please call 410-953-2911

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