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Answer customers' questions about services and charges, or direct them to customer service centers.
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Bill and Account Collectors
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
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Loan Interviewers and Clerks
Bright Outlook
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
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Patient Representatives
- Refer patients to appropriate health care services or resources.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
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Credit Authorizers, Checkers, and Clerks
- Relay credit report information to subscribers by mail or by telephone.
- Call customers to collect payment on delinquent accounts.
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Hotel, Motel, and Resort Desk Clerks
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
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