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Related Occupations for Task
43-5051.00 - Postal Service Clerks

Related occupations for task:

Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

43-4051.00 Customer Service Representatives   Bright Outlook Bright Outlook  
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
29-2099.08 Patient Representatives
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
43-4141.00 New Accounts Clerks
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
39-3031.00 Ushers, Lobby Attendants, and Ticket Takers Bright Outlook
  • Search for lost articles or for parents of lost children.
43-2011.00 Switchboard Operators, Including Answering Service
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

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