Related occupations for task:
Answer customer questions regarding problems with their accounts.
||Customer Service Representatives
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Resolve problems or discrepancies concerning customers' accounts.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
||Shipping, Receiving, and Traffic Clerks
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
||Dispatchers, Except Police, Fire, and Ambulance
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
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