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Related Occupations for Task
43-3071.00 - Tellers

Related occupations for task:

Answer telephones and assist customers with their questions.

41-2011.00 Cashiers   Bright Outlook Bright Outlook  
  • Answer customers' questions, and provide information on procedures or policies.
  • Assist customers by providing information and resolving their complaints.
  • Answer incoming phone calls.
43-2021.00 Telephone Operators
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
43-5031.00 Police, Fire, and Ambulance Dispatchers
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
43-2011.00 Switchboard Operators, Including Answering Service
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
43-4171.00 Receptionists and Information Clerks Bright Outlook
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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