Entertainment and Recreation Managers, Except Gambling
Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.
Sample of reported job titles:
Camp and Recreation Manager, Camp Director, Events and Competitions Director, Events Manager, Experiences Manager, Golf Course Manager, Park Manager, Recreation Director, Recreation Superintendent, Social Activities Director
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Tasks
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Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
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Plan programs of events or schedules of activities.
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Talk to coworkers using electronic devices, such as computers and radios.
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Write budgets to plan recreational activities or programs.
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Interview and hire associates to fill staff vacancies.
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Calculate and record department expenses and revenue.
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Talk to customers to convey information about events or activities.
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Explain rules and regulations of facilities and entertainment attractions to customers.
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Administer first aid in emergency situations.
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Assign tasks and work hours to staff.
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Resolve customer complaints regarding worker performance or services rendered.
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Store and retrieve equipment, such as vehicles, radios, and ride components.
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Train workers in company procedures or policy.
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Write and present strategies for recreational facility programming using customer or employee data.
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Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
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Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
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Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.
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Technology Skills
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Accounting software — Intuit QuickBooks
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Analytical or scientific software — IBM SPSS Statistics

; SAS
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Business intelligence and data analysis software — IBM Cognos Impromptu; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView
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Cloud-based data access and sharing software — Dropbox; Google Drive; Slack
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Computer based training software — Blackboard software
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Customer relationship management CRM software — Salesforce software
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Data base reporting software — SAP Crystal Reports
-
Data base user interface and query software — Airtable; Microsoft Access

; Oracle Database
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Desktop communications software — Eko
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Development environment software — Microsoft Visual Basic

; Microsoft Visual Basic for Applications VBA
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Document management software — Adobe Acrobat

; Microsoft SharePoint
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Electronic mail software — IBM Notes; Microsoft Exchange; Microsoft Outlook
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Enterprise resource planning ERP software — Microsoft Dynamics; NetSuite ERP; Oracle PeopleSoft

; SAP software
; 3 more
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Human resources software — ADP Workforce Now; Oracle Taleo
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Instant messaging software — Blink; GroupMe
-
Network conferencing software — LogMeIn GoToWebinar
-
Office suite software — Microsoft Office software
-
Operating system software — Apple macOS

; Hewlett-Packard HP OpenVMS; Linux

; Microsoft Windows
-
Presentation software — Apple Keynote; Google Slides; Microsoft PowerPoint
-
Process mapping and design software — Microsoft Visio
-
Project management software — Atlassian Confluence

; Microsoft Project

; Microsoft Teams

; Oracle Primavera Enterprise Project Portfolio Management
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Sales and marketing software — Google Ads; HubSpot software

; Marketo Marketing Automation
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Spreadsheet software — Microsoft Excel
-
Video conferencing software — Cisco Webex

; Google Meet; LogMeIn GoToMeeting
-
Video creation and editing software — Flipgrid; Loom; YouTube
-
Web page creation and editing software — Facebook

; LinkedIn; Social media sites
-
Word processing software — Evernote; Google Docs

; Microsoft Word
Hot Technologies are requirements most frequently included across all employer job postings.
In Demand skills are frequently included in employer job postings for this occupation.
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Work Activities
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Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
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Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
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Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
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Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
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Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
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Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
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Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
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Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
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Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
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Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
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Performing General Physical Activities — Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
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Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
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Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
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Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
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Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
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Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
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Detailed Work Activities
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Lead classes or community events.
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Plan community programs or activities for the general public.
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Exchange information with colleagues.
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Plan conferences, programs, or special events.
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Prepare financial documents, reports, or budgets.
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Conduct eligibility or selection interviews.
-
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Reconcile records of sales or other financial transactions.
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Provide attraction or event information to patrons.
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Explain regulations, policies, or procedures.
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Apply bandages, dressings, or splints.
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Assign duties or work schedules to employees.
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Maintain supply or equipment inventories.
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Resolve customer complaints or problems.
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Inspect condition or functioning of facilities or equipment.
-
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Clean equipment or supplies.
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Clean facilities or sites.
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Confer with personnel to coordinate business operations.
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Develop organizational policies or programs.
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Explain use of products or services.
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Operate vehicles or material-moving equipment.
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Work Context
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E-Mail — 100% responded “Every day.”
-
Deal With External Customers or the Public in General — 93% responded “Extremely important.”
-
Work With or Contribute to a Work Group or Team — 78% responded “Extremely important.”
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Face-to-Face Discussions with Individuals and Within Teams — 79% responded “Every day.”
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Indoors, Environmentally Controlled — 78% responded “Every day.”
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Contact With Others — 57% responded “Constant contact with others.”
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Determine Tasks, Priorities and Goals — 61% responded “Some freedom.”
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Freedom to Make Decisions
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Health and Safety of Other Workers — 45% responded “Very high responsibility.”
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Telephone Conversations — 19% responded “Once a week or more but not every day.”
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Coordinate or Lead Others in Accomplishing Work Activities
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Impact of Decisions on Co-workers or Company Results — 19% responded “Moderate results.”
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Frequency of Decision Making — 25% responded “Once a month or more but not every week.”
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Public Speaking — 19% responded “Once a year or more but not every month.”
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Work Outcomes and Results of Other Workers — 38% responded “Moderate responsibility.”
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Importance of Being Exact or Accurate — 50% responded “Very important.”
-
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Time Pressure — 27% responded “Once a month or more but not every week.”
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Duration of Typical Work Week — 69% responded “40 hours.”
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Consequence of Error — 34% responded “Fairly serious.”
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Exposed to Hazardous Conditions — 44% responded “Once a month or more but not every week.”
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Indoors, Not Environmentally Controlled — 30% responded “Once a week or more but not every day.”
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Outdoors, Exposed to All Weather Conditions — 44% responded “Once a month or more but not every week.”
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In an Enclosed Vehicle or Operate Enclosed Equipment — 29% responded “Once a week or more but not every day.”
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Job Zone
- Title
- Job Zone Four: Considerable Preparation Needed
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Related Experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Job Training
- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
- Job Zone Examples
- Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
- SVP Range
- (7.0 to < 8.0)
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Training & Credentials
- State training
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- Local training
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- Certifications
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- State licenses
-
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Apprenticeship Opportunities
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Skills
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking — Talking to others to convey information effectively.
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Coordination — Adjusting actions in relation to others' actions.
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Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
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Service Orientation — Actively looking for ways to help people.
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Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
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Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Writing — Communicating effectively in writing as appropriate for the needs of the audience.
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Instructing — Teaching others how to do something.
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Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Time Management — Managing one's own time and the time of others.
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Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
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Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
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Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
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Negotiation — Bringing others together and trying to reconcile differences.
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Persuasion — Persuading others to change their minds or behavior.
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Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
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Knowledge
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
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Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
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Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
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Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
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Abilities
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Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Speech Recognition — The ability to identify and understand the speech of another person.
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Speech Clarity — The ability to speak clearly so others can understand you.
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Written Expression — The ability to communicate information and ideas in writing so others will understand.
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Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Written Comprehension — The ability to read and understand information and ideas presented in writing.
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Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
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Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
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Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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Near Vision — The ability to see details at close range (within a few feet of the observer).
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Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
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Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
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Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
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Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
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Interests
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Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
-
Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Work Styles
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Optimism — A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
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Leadership Orientation — A tendency to lead, take charge, offer opinions, and provide direction at work.
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Stress Tolerance — A tendency to cope and function effectively in stressful situations at work.
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Social Orientation — A tendency to seek out, enjoy, and be energized by social interaction at work.
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Cooperation — A tendency to be pleasant, helpful, and willing to assist others at work.
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Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
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Wages & Employment Trends
- Median wages (2024)
- $37.11 hourly, $77,180 annual
- State wages
-
- Local wages
-
- Employment (2024)
- 43,200 employees
- Projected growth (2024-2034)
-
Much faster than average (7% or higher)
- Projected job openings (2024-2034)
- 5,500
- State trends
-
- Top industries (2024)
-
Source: Bureau of Labor Statistics 2024 wage data
external site and 2024-2034 employment projections
external site.
“Projected growth” represents the estimated change in total employment over the projections period (2024-2034). “Projected job openings” represent openings due to growth and replacement.
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Job Openings on the Web
- State job openings
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- Local job openings
-
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Professional Associations
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