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Summary Report for:
13-1199.04 - Business Continuity Planners

Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event.

Sample of reported job titles: Business Continuity Administrator, Business Continuity Analyst, Business Continuity and Crisis Management Director, Business Continuity and Disaster Recovery Consultant, Business Continuity Consultant, Business Continuity Coordinator, Business Continuity Manager, Business Continuity Planning Manager, Business Continuity Professional, Enterprise Resiliency Manager

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.
  • Develop disaster recovery plans for physical locations with critical assets, such as data centers.
  • Test documented disaster recovery strategies and plans.
  • Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
  • Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
  • Review existing disaster recovery, crisis management, or business continuity plans.
  • Create scenarios to reestablish operations from various types of business disruptions.
  • Establish, maintain, or test call trees to ensure appropriate communication during disaster.
  • Conduct or oversee contingency plan integration and operation.
  • Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
  • Interpret government regulations and applicable codes to ensure compliance.
  • Create or administer training and awareness presentations or materials.
  • Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.
  • Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.
  • Create business continuity and disaster recovery budgets.
  • Maintain and update organization information technology applications and network systems blueprints.
  • Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.
  • Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.
  • Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.
  • Identify individual or transaction targets to direct intelligence collection.

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Technology Skills

  • Backup or archival software — Enterprise backup systems
  • Business intelligence and data analysis software — Actuate BIRT; Jaspersoft Business Intelligence Suite
  • Communications server software — Emergency notification system software; MIR3 Intelligent Notification
  • Content workflow software — Atlassian JIRA Hot technology
  • Data base reporting software — SAP Crystal Reports Hot technology
  • Data base user interface and query software — Data entry software Hot technology ; Microsoft Access Hot technology ; Microsoft SQL Server Hot technology ; Structured query language SQL Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Microsoft Office SharePoint Server MOSS
  • Electronic mail software — Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — Oracle JD Edwards EnterpriseOne Hot technology ; Strategic BCP ResilienceONE; Sungard Assurance; Virtual Corporation Sustainable Planner (see all 9 examples)
  • Graphics or photo imaging software — Microsoft Visio Hot technology
  • Internet browser software — Web browser software
  • LAN software — Local area network LAN software
  • Network operation system software — SunGard NotiFind
  • Office suite software — Microsoft Office Hot technology
  • Operating system software — Computer operating systems
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Microsoft Project Hot technology ; Microsoft SharePoint Hot technology ; Oracle Primavera Enterprise Project Portfolio Management Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word Hot technology

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Computer servers — Computer server equipment
  • Desktop computers
  • Laser printers — Computer laser printers
  • Mainframe computers
  • Network attached storage NAS device — Storage area network equipment
  • Personal computers
  • Special purpose telephones — Multiline telephone systems
  • Tablet computers
  • Teleconference equipment — Teleconferencing systems

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Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Skills

  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Time Management — Managing one's own time and the time of others.
  • Instructing — Teaching others how to do something.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

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Abilities

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Detailed Work Activities

  • Develop contingency plans to deal with organizational emergencies.
  • Assess risks to business operations.
  • Prepare research reports.
  • Apply mathematical models of financial or business conditions.
  • Identify strategic business investment opportunities.
  • Develop training materials.
  • Evaluate applicable laws and regulations to determine impact on organizational activities.
  • Train personnel in organizational or compliance procedures.
  • Prepare operational reports.
  • Advise others on analytical techniques.
  • Monitor organizational compliance with regulations.
  • Update professional knowledge.
  • Analyze budgetary or accounting data.
  • Maintain data in information systems or databases.
  • Investigate legal issues.
  • Develop business or financial information systems.
  • Analyze business or financial data.
  • Gather organizational performance information.
  • Oversee business processes.

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Work Context

  • Electronic Mail — 95% responded “Every day.”
  • Telephone — 86% responded “Every day.”
  • Work With Work Group or Team — 59% responded “Extremely important.”
  • Spend Time Sitting — 52% responded “Continually or almost continually.”
  • Contact With Others — 45% responded “Contact with others most of the time.”
  • Coordinate or Lead Others — 59% responded “Very important.”
  • Indoors, Environmentally Controlled — 68% responded “Every day.”
  • Structured versus Unstructured Work — 50% responded “Some freedom.”
  • Duration of Typical Work Week — 55% responded “40 hours.”
  • Freedom to Make Decisions — 41% responded “Some freedom.”
  • Face-to-Face Discussions — 38% responded “Once a week or more but not every day.”
  • Importance of Being Exact or Accurate — 45% responded “Very important.”
  • Letters and Memos — 43% responded “Once a week or more but not every day.”
  • Time Pressure — 45% responded “Once a week or more but not every day.”
  • Impact of Decisions on Co-workers or Company Results — 45% responded “Important results.”
  • Responsibility for Outcomes and Results — 38% responded “Moderate responsibility.”
  • Responsible for Others' Health and Safety — 36% responded “High responsibility.”
  • Frequency of Conflict Situations — 36% responded “Once a year or more but not every month.”

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
68   Bachelor's degree
9   Some college, no degree
9   Associate's degree

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Credentials

Find Certifications Apprenticeship.gov

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Interests

Interest code: EIC   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

  • Integrity — Job requires being honest and ethical.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Persistence — Job requires persistence in the face of obstacles.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

Median wages data collected from Business Operations Specialists, All Other.
Employment data collected from Business Operations Specialists, All Other.
Industry data collected from Business Operations Specialists, All Other.

Median wages (2017) $33.66 hourly, $70,010 annual
State wages Local Salary Info
 
Employment (2016) 1,024,000 employees
Projected growth (2016-2026) Average (5% to 9%) Average (5% to 9%)
Projected job openings (2016-2026) 104,200
State trends Employment Trends
 
Top industries (2016)

Source: Bureau of Labor Statistics 2017 wage data external site and 2016-2026 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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