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Summary Report for:
21-1021.00 - Child, Family, and School Social Workers

Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children. May assist parents, arrange adoptions, and find foster homes for abandoned or abused children. In schools, they address such problems as teenage pregnancy, misbehavior, and truancy. May also advise teachers.

Sample of reported job titles: Adoption Social Worker, Case Manager, Case Worker, Child Protective Services Social Worker (CPS Social Worker), Family Protection Specialist, Family Resource Coordinator, Family Service Worker, Foster Care Social Worker, School Social Worker, Youth Services Specialist

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Maintain case history records and prepare reports.
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
  • Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.
  • Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
  • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
  • Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
  • Consult with parents, teachers, and other school personnel to determine causes of problems, such as truancy and misbehavior, and to implement solutions.
  • Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
  • Refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
  • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
  • Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes to prevent more serious problems from developing.
  • Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
  • Place children in foster or adoptive homes, institutions, or medical treatment centers.
  • Recommend temporary foster care and advise foster or adoptive parents.
  • Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.
  • Evaluate personal characteristics and home conditions of foster home or adoption applicants.
  • Conduct social research.
  • Supervise other social workers.
  • Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency.
  • Serve on policy-making committees, assist in community development, and assist client groups by lobbying for solutions to problems.
  • Work in child and adolescent residential institutions.
  • Administer welfare programs.
  • Determine clients' eligibility for financial assistance.

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Technology Skills

  • Data base user interface and query software — Microsoft Access Hot technology ; Student information systems SIS
  • Electronic mail software — Microsoft Outlook Hot technology
  • Internet browser software — Web browser software
  • Medical software — Patient electronic medical record EMR software
  • Office suite software — Microsoft Office Hot technology
  • Presentation software — Microsoft PowerPoint Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word Hot technology

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Desktop computers
  • Laser fax machine — Laser facsimile machines
  • Laser printers — Computer laser printers
  • Notebook computers — Laptop computers
  • Personal computers
  • Photocopiers — Photocopying equipment
  • Special purpose telephones — Multi-line telephone systems

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Service Orientation — Actively looking for ways to help people.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination — Adjusting actions in relation to others' actions.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Instructing — Teaching others how to do something.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

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Detailed Work Activities

  • Maintain client records.
  • Write reports or evaluations.
  • Interview clients to gather information about their backgrounds, needs, or progress.
  • Advocate for individual or community needs.
  • Arrange physical or mental health services for clients.
  • Counsel clients regarding educational or vocational issues.
  • Confer with clients to discuss treatment plans or progress.
  • Evaluate the effectiveness of counseling or educational programs.
  • Counsel clients regarding interpersonal issues.
  • Evaluate potential problems in home or work environments of clients.
  • Evaluate characteristics of individuals to determine needs or eligibility.
  • Collaborate with other professionals to assess client needs or plan treatments.
  • Confer with family members to discuss client treatment plans or progress.
  • Recommend legal actions.
  • Research social issues.
  • Counsel clients or patients with substance abuse issues.
  • Help clients get needed services or resources.
  • Advise clients or community groups on health issues.
  • Collect information about clients.
  • Refer clients to community or social service programs.
  • Refer individuals to educational or work programs.
  • Supervise workers providing client or patient services.
  • Counsel clients or patients regarding personal issues.
  • Collaborate with other professionals to develop education or assistance programs.

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Work Context

  • Electronic Mail — 100% responded “Every day.”
  • Contact With Others — 95% responded “Constant contact with others.”
  • Face-to-Face Discussions — 95% responded “Every day.”
  • Telephone — 95% responded “Every day.”
  • Work With Work Group or Team — 77% responded “Extremely important.”
  • Frequency of Conflict Situations — 63% responded “Every day.”
  • Deal With Unpleasant or Angry People — 58% responded “Every day.”
  • Freedom to Make Decisions — 48% responded “A lot of freedom.”
  • Structured versus Unstructured Work — 48% responded “A lot of freedom.”
  • Time Pressure — 58% responded “Every day.”
  • Deal With External Customers — 52% responded “Extremely important.”
  • Importance of Being Exact or Accurate — 52% responded “Extremely important.”
  • Indoors, Environmentally Controlled — 66% responded “Every day.”
  • Frequency of Decision Making — 71% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results — 43% responded “Important results.”
  • Letters and Memos — 31% responded “Once a month or more but not every week.”
  • Coordinate or Lead Others — 41% responded “Very important.”
  • Duration of Typical Work Week — 57% responded “40 hours.”
  • Consequence of Error — 48% responded “Extremely serious.”
  • Spend Time Sitting — 47% responded “More than half the time.”
  • Spend Time Making Repetitive Motions — 37% responded “More than half the time.”
  • Deal With Physically Aggressive People — 38% responded “Once a week or more but not every day.”
  • Physical Proximity — 43% responded “I work with others but not closely (e.g., private office).”
  • Importance of Repeating Same Tasks — 23% responded “Very important.”

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
69   Bachelor's degree
26   Master's degree
6   Associate's degree

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Credentials

Find Training Find Certifications Find Licenses Apprenticeship.gov

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Interests

Interest code: SE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Integrity — Job requires being honest and ethical.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Persistence — Job requires persistence in the face of obstacles.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages (2017) $21.34 hourly, $44,380 annual
State wages Local Salary Info
 
Employment (2016) 318,000 employees
Projected growth (2016-2026) Faster than average (10% to 14%) Faster than average (10% to 14%)
Projected job openings (2016-2026) 38,300
State trends Employment Trends
 
Top industries (2016)

Source: Bureau of Labor Statistics 2017 wage data external site and 2016-2026 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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