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Summary Report for:
33-1011.00 - First-Line Supervisors of Correctional Officers

Directly supervise and coordinate activities of correctional officers and jailers.

Sample of reported job titles: Captain, Correctional Lieutenant, Correctional Officer Captain, Correctional Officer Lieutenant, Correctional Officer Sergeant, Correctional Sergeant, Corrections Sergeant, Lieutenant, Sergeant, Shift Supervisor

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
  • Take, receive, or check periodic inmate counts.
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  • Respond to emergencies, such as escapes.
  • Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
  • Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
  • Resolve problems between inmates.
  • Supervise or perform searches of inmates or their quarters to locate contraband items.
  • Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
  • Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
  • Instruct employees or provide on-the-job training.
  • Carry injured offenders or employees to safety and provide emergency first aid when necessary.
  • Supervise activities such as searches, shakedowns, riot control, or institutional tours.
  • Set up employee work schedules.
  • Develop work or security procedures.
  • Conduct roll calls of correctional officers.
  • Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations.
  • Rate behavior of inmates, promoting acceptable attitudes and behaviors to those with low ratings.
  • Transfer or transport offenders on foot or by driving vehicles, such as trailers, vans, or buses.
  • Convey correctional officers' or inmates' complaints to superiors.
  • Review offender information to identify issues that require special attention.
  • Examine incoming or outgoing mail to ensure conformance with regulations.

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Tools & Technology

Tools used in this occupation:

  • Anti cut gloves — Cut resistant gloves
  • Automobiles or cars — Passenger vehicles
  • Body armour — Lower body armor; Upper body armor
  • Closed circuit television CCTV system — Closed circuit television CCTV surveillance systems
  • Desktop computers
  • Fire alarm systems — Fire detection systems
  • Fire blankets — Fire suppression blankets
  • Fire extinguishers — Emergency fire extinguishers
  • Flashlight — Law enforcement flashlights
  • Gas masks — Protective gas masks
  • Handcuffs — Metal handcuffs
  • Handguns — Electroshock weapons; Law enforcement handguns
  • Minivans or vans — Prisoner transport vans
  • Notebook computers — Laptop computers
  • Personal computers
  • Personal digital assistant PDAs or organizers — Data collectors
  • Radio frequency identification devices — Radio frequency identification RFID devices
  • Respiration air supplying self contained breathing apparatus or accessories — Air-supplying respirators
  • Riot batons — Expandable batons
  • Riot helmets — Riot protection helmets
  • Riot shields — Tactical riot shields
  • Safety vests — Stab proof vests
  • Security cameras — Surveillance cameras
  • Security metal detector — Handheld metal detectors; Walk-through metal detectors
  • Security or access control systems — Security system control panels
  • Special purpose telephones — Multi-line telephone systems
  • Tablet computers
  • Torso and belt restraints — Prisoner transport belts
  • Two way radios — Mobile radios
  • Utility knives — Multipurpose knives

Technology used in this occupation:

  • Data base user interface and query software — 3M Electronic Monitoring; Guardian RFID; Jail management software; Microsoft Access Hot technology
  • Electronic mail software — Email software
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Instructing — Teaching others how to do something.
  • Time Management — Managing one's own time and the time of others.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Service Orientation — Actively looking for ways to help people.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

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Abilities

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Far Vision — The ability to see details at a distance.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Detailed Work Activities

  • Use weapons or physical force to maintain security.
  • Count prison inmates or personnel.
  • Maintain professional knowledge or certifications.
  • Respond to emergencies to provide assistance.
  • Direct operations of correctional facilities.
  • Resolve interpersonal conflicts.
  • Evaluate employee performance.
  • Locate suspicious objects or vehicles.
  • Search individuals for illegal or dangerous items.
  • Maintain operational records.
  • Train employees in proper work procedures.
  • Write operational reports.
  • Administer first aid.
  • Rescue people from hazardous situations.
  • Determine operational procedures.
  • Prepare activity or work schedules.
  • Supervise inmate activities.
  • Review documents or materials for compliance with policies or regulations.
  • Drive vehicles to transport individuals or equipment.
  • Escort prisoners to courtrooms, prisons, or other facilities.
  • Discuss performance, complaints, or violations with supervisors.

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Work Context

  • Indoors, Environmentally Controlled — 92% responded “Every day.”
  • Telephone — 92% responded “Every day.”
  • Deal With Unpleasant or Angry People — 74% responded “Every day.”
  • Work With Work Group or Team — 25% responded “Very important.”
  • Contact With Others — 74% responded “Constant contact with others.”
  • Deal With Physically Aggressive People — 62% responded “Every day.”
  • Responsible for Others' Health and Safety — 55% responded “Very high responsibility.”
  • Frequency of Conflict Situations — 52% responded “Every day.”
  • Responsibility for Outcomes and Results — 57% responded “Very high responsibility.”
  • Electronic Mail — 76% responded “Every day.”
  • Letters and Memos — 55% responded “Every day.”
  • Exposed to Disease or Infections — 78% responded “Every day.”
  • Importance of Being Exact or Accurate — 50% responded “Extremely important.”
  • Importance of Repeating Same Tasks — 44% responded “Extremely important.”
  • Time Pressure — 49% responded “Every day.”
  • Consequence of Error — 64% responded “Extremely serious.”
  • Face-to-Face Discussions — 70% responded “Every day.”
  • Freedom to Make Decisions — 44% responded “A lot of freedom.”
  • Frequency of Decision Making — 65% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results — 61% responded “Very important results.”
  • Exposed to Contaminants — 52% responded “Every day.”
  • Deal With External Customers — 47% responded “Extremely important.”
  • Duration of Typical Work Week — 50% responded “More than 40 hours.”
  • Physical Proximity — 38% responded “Moderately close (at arm's length).”
  • Structured versus Unstructured Work — 54% responded “Some freedom.”
  • Coordinate or Lead Others — 40% responded “Important.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 43% responded “Every day.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 39% responded “Every day.”
  • Spend Time Standing — 40% responded “About half the time.”
  • Public Speaking — 25% responded “Every day.”
  • Indoors, Not Environmentally Controlled — 29% responded “Once a year or more but not every month.”
  • Level of Competition — 53% responded “Moderately competitive.”
  • Outdoors, Exposed to Weather — 36% responded “Once a year or more but not every month.”

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
78   High school diploma or equivalent Help
11   Some college, no degree
7   Associate's degree

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Credentials

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Interests

Interest code: ECR

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Persistence — Job requires persistence in the face of obstacles.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

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Related Occupations

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Wages & Employment Trends

Median wages (2015) $28.71 hourly, $59,720 annual
State wages Local Salary Info
 
Employment (2014) 48,000 employees
Projected growth (2014-2024) Slower than average (2% to 4%) Slower than average (2% to 4%)
Projected job openings (2014-2024) 15,300
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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