Summary Report for:
35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers
Facilitate food service. Clean tables; remove dirty dishes; replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.
Sample of reported job titles: Barback, Buffet Attendant, Bus Boy, Bus Person, Busser, Dining Room Attendant, Food Service Aide, Food Service Helper, Server Assistant, Server's Assistant
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Run cash registers.
- Serve ice water, coffee, rolls, or butter to patrons.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Set tables with clean linens, condiments, or other supplies.
- Greet and seat customers.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Maintain adequate supplies of items, such as clean linens, silverware, glassware, dishes, or trays.
- Locate items requested by customers.
- Fill beverage or ice dispensers.
- Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
- Carry trays from food counters to tables for cafeteria patrons.
- Stock cabinets or serving areas with condiments and refill condiment containers.
- Serve food to customers when waiters or waitresses need assistance.
- Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Replenish supplies of food or equipment at steam tables or service bars.
- Wash glasses or other serving equipment at bars.
- Carry linens to or from laundry areas.
- Garnish foods and position them on tables to make them visible and accessible.
- Mix and prepare flavors for mixed drinks.
- Slice and pit fruit used to garnish drinks.
- Stock refrigerating units with wines or bottled beer or replace empty beer kegs.
- Operating system software — Microsoft Windows
- Point of sale POS software — Cafe Cartel Systems; Plexis Software Plexis POS; RestaurantPlus PRO
- Spreadsheet software — Microsoft Excel
- Web page creation and editing software — Facebook
Hot Technology — a technology requirement frequently included in employer job postings.
- Carbonated beverage dispenser — Carbonated beverage dispensers
- Cash registers
- Commercial use blenders — Blenders
- Commercial use coffee or iced tea makers — Commercial coffeemakers
- Commercial use cutlery — Chefs' knives
- Commercial use dishwashers — Commercial dishwashers; Glass washing machines
- Commercial use food processors — Food processors
- Commercial use food warmers — Steam tables
- Commercial use graters — Fruit zesters
- Commercial use microwave ovens — Commercial microwave ovens
- Domestic garbage disposals — Garbage disposals
- Domestic garnishing tools — Fruit pitters
- Ice dispensers — Ice-making machines
- Non carbonated beverage dispenser — Juice dispensers
- Point of sale POS terminal — Point of sale POS computer terminals
- Soft serve machines — Soft-serve ice cream machines
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Service Orientation — Actively looking for ways to help people.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Detailed Work Activities
- Serve food or beverages.
- Clean food service areas.
- Collect dirty dishes or other tableware.
- Operate cash registers.
- Arrange tables or dining areas.
- Assist customers to ensure comfort or safety.
- Greet customers, patrons, or visitors.
- Usher patrons to seats or exits.
- Maintain food, beverage, or equipment inventories.
- Stock serving stations or dining areas with food or supplies.
- Provide customers with general information or assistance.
- Move equipment, supplies or food to required locations.
- Store supplies or goods in kitchens or storage areas.
- Clean facilities or work areas.
- Clean tableware.
- Add garnishes to food.
- Arrange food for serving.
- Clean food preparation areas, facilities, or equipment.
- Cut cooked or raw foods.
- Mix ingredients.
- Stock supplies or merchandise.
- Spend Time Walking and Running — 88% responded “Continually or almost continually.”
- Spend Time Standing — 84% responded “Continually or almost continually.”
- Contact With Others — 80% responded “Constant contact with others.”
- Work With Work Group or Team — 71% responded “Extremely important.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 80% responded “Continually or almost continually.”
- Face-to-Face Discussions — 69% responded “Every day.”
- Physical Proximity — 53% responded “Very close (near touching).”
- Spend Time Making Repetitive Motions — 23% responded “About half the time.”
- Deal With External Customers — 61% responded “Extremely important.”
- Importance of Being Exact or Accurate — 27% responded “Extremely important.”
- Indoors, Environmentally Controlled — 67% responded “Every day.”
- Spend Time Bending or Twisting the Body — 23% responded “Less than half the time.”
- Impact of Decisions on Co-workers or Company Results — 25% responded “Minor results.”
- Deal With Unpleasant or Angry People — 54% responded “Once a week or more but not every day.”
- Telephone — 26% responded “Never.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 57% responded “Every day.”
- Responsible for Others' Health and Safety — 28% responded “Very high responsibility.”
- Frequency of Decision Making — 47% responded “Every day.”
- Structured versus Unstructured Work — 45% responded “Limited freedom.”
- Freedom to Make Decisions — 42% responded “Some freedom.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas.|
|SVP Range||(Below 4.0)|
Interest code: RCS Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Integrity — Job requires being honest and ethical.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2020)||$12.03 hourly, $25,010 annual|
|Employment (2020)||389,000 employees|
|Projected growth (2020-2030)||Much faster than average (15% or higher)|
|Projected job openings (2020-2030)||86,500|
|Top industries (2020)|
Source: Bureau of Labor Statistics 2020 wage data and 2020-2030 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2020-2030). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
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