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Summary Report for:
39-1013.00 - First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Sample of reported job titles: Casino Manager, Casino Shift Manager (CSM), Casino Supervisor, Floor Supervisor, Gaming Floor Supervisor, Pit Boss, Pit Supervisor, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. See more occupations related to this task.
  • Respond to and resolve patrons' complaints. See more occupations related to this task.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. See more occupations related to this task.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. See more occupations related to this task.
  • Monitor payment of hand-delivered jackpots to ensure promptness. See more occupations related to this task.
  • Greet customers and ask about the quality of service they are receiving. See more occupations related to this task.
  • Perform paperwork required for monetary transactions. See more occupations related to this task.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons. See more occupations related to this task.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. See more occupations related to this task.
  • Reset slot machines after payoffs. See more occupations related to this task.
  • Answer patrons' questions about gaming machine functions and payouts. See more occupations related to this task.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair. See more occupations related to this task.
  • Report customer-related incidents occurring in gaming areas to supervisors. See more occupations related to this task.
  • Establish and maintain banks and table limits for each game. See more occupations related to this task.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. See more occupations related to this task.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. See more occupations related to this task.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins. See more occupations related to this task.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing. See more occupations related to this task.
  • Clean and maintain slot machines and surrounding areas. See more occupations related to this task.
  • Evaluate workers' performance and prepare written performance evaluations. See more occupations related to this task.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary. See more occupations related to this task.
  • Record, issue receipts for, and pay off bets. See more occupations related to this task.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. See more occupations related to this task.
  • Determine how many gaming tables to open each day and schedule staff accordingly. See more occupations related to this task.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. See more occupations related to this task.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. See more occupations related to this task.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. See more occupations related to this task.
  • Establish policies on types of gambling offered, odds, or extension of credit. See more occupations related to this task.
  • Interview and hire workers. See more occupations related to this task.
  • Train, supervise, schedule, and evaluate workers. See more occupations related to this task.

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Technology Skills

  • Data base user interface and query software — Data entry software Hot technology ; Microsoft Access Hot technology See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook Hot technology See more occupations related to this technology.
  • Office suite software — Corel WordPerfect; Microsoft Office Hot technology See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technology See more occupations related to this technology.
  • Project management software — Microsoft Project Hot technology See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technology See more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technology See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Alarm systems — Security alarm systems See more occupations related to this tool.
  • Automatic teller machines ATMs — Payment kiosks See more occupations related to this tool.
  • Cash registers — Electronic cash registers See more occupations related to this tool.
  • Circuit tester — Board testers See more occupations related to this tool.
  • Desktop calculator — 10-key calculators See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers — Ticket printers See more occupations related to this tool.
  • Multimeters — Digital multimeters See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Oscilloscopes — Digital oscilloscopes See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Copy machines See more occupations related to this tool.
  • Poker or slot machines — Slot machines See more occupations related to this tool.
  • Screwdrivers — Phillips screwdrivers See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Two way radios — Mobile radios See more occupations related to this tool.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.

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Skills

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.

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Detailed Work Activities

  • Monitor operational quality or safety. See more occupations related to this activity.
  • Communicate with management or other staff to resolve problems. See more occupations related to this activity.
  • Monitor patron activities to identify problems or potential problems. See more occupations related to this activity.
  • Resolve customer complaints or problems. See more occupations related to this activity.
  • Perform basic equipment maintenance. See more occupations related to this activity.
  • Maintain financial or account records. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Greet customers, patrons, or visitors. See more occupations related to this activity.
  • Maintain knowledge of business operations. See more occupations related to this activity.
  • Operate gaming equipment. See more occupations related to this activity.
  • Prepare operational reports or records. See more occupations related to this activity.
  • Respond to customer inquiries. See more occupations related to this activity.
  • Conduct amusement or gaming activities. See more occupations related to this activity.
  • Conduct gaming transactions. See more occupations related to this activity.
  • Enforce rules or regulations. See more occupations related to this activity.
  • Assign duties or work schedules to employees. See more occupations related to this activity.
  • Supervise service workers. See more occupations related to this activity.
  • Distribute resources to patrons or employees. See more occupations related to this activity.
  • Clean facilities or equipment. See more occupations related to this activity.
  • Evaluate employee performance. See more occupations related to this activity.
  • Manage budgets for personal services operations. See more occupations related to this activity.
  • Develop plans for programs or services. See more occupations related to this activity.
  • Conduct eligibility or selection interviews. See more occupations related to this activity.
  • Hire personnel. See more occupations related to this activity.
  • Prepare employee work schedules. See more occupations related to this activity.
  • Train service staff. See more occupations related to this activity.

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Work Context

  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions? See more occupations related to this work context.
  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? See more occupations related to this work context.
  • Deal With External Customers — How important is it to work with external customers or the public in this job? See more occupations related to this work context.
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job? See more occupations related to this work context.
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job? See more occupations related to this work context.
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job? See more occupations related to this work context.
  • Spend Time Standing — How much does this job require standing? See more occupations related to this work context.
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people? See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? See more occupations related to this work context.
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer? See more occupations related to this work context.
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer? See more occupations related to this work context.
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? See more occupations related to this work context.
  • Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers? See more occupations related to this work context.
  • Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job? See more occupations related to this work context.
  • Spend Time Walking and Running — How much does this job require walking and running? See more occupations related to this work context.
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? See more occupations related to this work context.
  • Telephone — How often do you have telephone conversations in this job? See more occupations related to this work context.
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job? See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls? See more occupations related to this work context.
  • Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable? See more occupations related to this work context.
  • Electronic Mail — How often do you use electronic mail in this job? See more occupations related to this work context.
  • Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)? See more occupations related to this work context.
  • Letters and Memos — How often does the job require written letters and memos? See more occupations related to this work context.
  • Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job? See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions? See more occupations related to this work context.
  • Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures? See more occupations related to this work context.
  • Time Pressure — How often does this job require the worker to meet strict deadlines? See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Credentials

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Interests

Interest code: ECR   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.

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Wages & Employment Trends

Median wages (2019) $24.38 hourly, $50,710 annual
State wages
Local wages
 
Employment (2019) 58,000 employees
Projected growth (2019-2029) Much faster than average (8% or higher) Much faster than average (8% or higher)
Projected job openings (2019-2029) 9,700
State trends
 
Top industries (2019)

Source: Bureau of Labor Statistics 2019 wage data external site and 2019-2029 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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