Ushers, Lobby Attendants, and Ticket Takers
39-3031.00
Updated 2025

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Sample of reported job titles: Docent, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

Occupation-Specific Information

Tasks

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Technology Skills

Hot technology
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Occupational Requirements

Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Detailed Work Activities

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Work Context

  • Contact With Others — 94% responded “Constant contact with others.”
  • Indoors, Environmentally Controlled — 89% responded “Every day.”
  • Face-to-Face Discussions with Individuals and Within Teams — 87% responded “Every day.”
  • Deal With External Customers or the Public in General — 18% responded “Very important.”
  • Physical Proximity — 46% responded “Very close (near touching).”
  • Spend Time Standing — 47% responded “Continually or almost continually.”
  • Work With or Contribute to a Work Group or Team — 43% responded “Important.”
  • Dealing With Unpleasant, Angry, or Discourteous People — 35% responded “Every day.”
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable — 65% responded “Every day.”
  • Importance of Being Exact or Accurate — 40% responded “Extremely important.”
  • Telephone Conversations — 57% responded “Every day.”
  • Freedom to Make Decisions — 35% responded “Some freedom.”
  • Conflict Situations — 26% responded “Once a year or more but not every month.”
  • Spend Time Making Repetitive Motions — 34% responded “Continually or almost continually.”
  • Frequency of Decision Making — 12% responded “Once a month or more but not every week.”
  • Spend Time Walking or Running — 46% responded “About half the time.”
  • Coordinate or Lead Others in Accomplishing Work Activities — 27% responded “Fairly important.”
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.”

Experience Requirements

Job Zone

Title
Job Zone Two: Some Preparation Needed
Education
These occupations usually require a high school diploma.
Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
SVP Range
(4.0 to < 6.0)

Training & Credentials

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Certifications
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Apprenticeship Opportunities

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Worker Requirements

Skills

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation — Actively looking for ways to help people.
  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 61%
     
    High school diploma or equivalent required
  • 33%
     
    Less than high school diploma required
  • 3%
     
    Associate’s degree required

Worker Characteristics

Abilities

  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Recognition — The ability to identify and understand the speech of another person.

Interests

Interest code: SCE
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  • Social — Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
  • Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
  • Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Work Styles

  • Social Orientation — A tendency to seek out, enjoy, and be energized by social interaction at work.
  • Cooperation — A tendency to be pleasant, helpful, and willing to assist others at work.
  • Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

Workforce Characteristics

Wages & Employment Trends

Median wages (2024)
$14.98 hourly, $31,150 annual
State wages
Local wages
Employment (2024)
121,700 employees
Projected growth (2024-2034)
Slower than average (1% to 2%)
Projected job openings (2024-2034)
30,800
State trends
Top industries (2024)

Source: Bureau of Labor Statistics 2024 wage data and 2024-2034 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2024-2034). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

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More Information

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