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Summary Report for:
39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Sample of reported job titles: Docent, Event Staff, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

View report: Summary  Details  Custom

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Maintain order and ensure adherence to safety rules.
  • Search for lost articles or for parents of lost children.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Count and record number of tickets collected.
  • Lead tours and answer visitors' questions about the exhibits.
  • Manage inventory or sale of artist merchandise.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Work with others to change advertising displays.
  • Page individuals wanted at the box office.
  • Schedule or manage staff, such as volunteer usher corps.

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Technology Skills

  • Office suite software — Microsoft Office
  • Operating system software — Microsoft Windows Mobile
  • Optical character reader OCR or scanning software — Ticket Alternative Express Entry; Ticket scanning software
  • Spreadsheet software — Microsoft Excel Hot technology

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Bar code reader equipment — Electronic ticket scanners
  • Electronic charts or maps or atlases — Facility maps
  • Emergency medical services first aid kits — First aid kits
  • Fire extinguishers
  • Flashlight — Hand-held flashlights
  • Two way radios

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Skills

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation — Actively looking for ways to help people.
  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.

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Abilities

  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition — The ability to identify and understand the speech of another person.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Detailed Work Activities

  • Greet customers, patrons, or visitors.
  • Sell products or services.
  • Provide attraction or event information to patrons.
  • Prepare operational reports or records.
  • Clean work areas or facilities.
  • Mediate disputes.
  • Resolve customer complaints or problems.
  • Maintain supply or equipment inventories.
  • Verify patron or staff credentials.
  • Assist individuals with special needs.
  • Usher patrons to seats or exits.
  • Provide patrons with directions to locales or attractions.
  • Monitor environment to ensure safety.
  • Assign duties or work schedules to employees.
  • Supervise service workers.

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Work Context

  • Contact With Others — 94% responded “Constant contact with others.”
  • Indoors, Environmentally Controlled — 89% responded “Every day.”
  • Face-to-Face Discussions — 87% responded “Every day.”
  • Deal With External Customers — 18% responded “Very important.”
  • Physical Proximity — 46% responded “Very close (near touching).”
  • Spend Time Standing — 47% responded “Continually or almost continually.”
  • Work With Work Group or Team — 43% responded “Important.”
  • Deal With Unpleasant or Angry People — 35% responded “Every day.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 65% responded “Every day.”
  • Importance of Being Exact or Accurate — 40% responded “Extremely important.”
  • Telephone — 57% responded “Every day.”
  • Freedom to Make Decisions — 35% responded “Some freedom.”
  • Frequency of Conflict Situations — 26% responded “Once a year or more but not every month.”
  • Spend Time Making Repetitive Motions — 34% responded “Continually or almost continually.”
  • Frequency of Decision Making — 12% responded “Once a month or more but not every week.”
  • Spend Time Walking and Running — 46% responded “About half the time.”
  • Coordinate or Lead Others — 27% responded “Fairly important.”
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
61   High school diploma or equivalent Help
33   Less than high school diploma
3   Associate's degree

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Credentials

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Interests

Interest code: SCE

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages (2016) $9.58 hourly, $19,920 annual
State wages Local Salary Info
 
Employment (2016) 118,000 employees
Projected growth (2016-2026) Average (5% to 9%) Average (5% to 9%)
Projected job openings (2016-2026) 30,500
State trends Employment Trends
 
Top industries (2016)

Source: Bureau of Labor Statistics 2016 wage data external site and 2016-2026 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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