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Summary Report for:
41-3091.00 - Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Sell services to individuals or businesses. May describe options or resolve client problems.

This title represents an occupation for which data collection is currently underway.

Tasks  |  Technology Skills  |  Detailed Work Activities  |  Credentials  |  Wages & Employment  |  Job Openings

Tasks

  • Answer customers' questions about services, prices, availability, or credit terms. See more occupations related to this task.
  • Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments. See more occupations related to this task.
  • Compute and compare costs of services. See more occupations related to this task.
  • Consult with clients after sales or contract signings to resolve problems and provide ongoing support. See more occupations related to this task.
  • Contact prospective or existing customers to discuss how services can meet their needs. See more occupations related to this task.
  • Create forms or agreements to complete sales. See more occupations related to this task.
  • Develop sales presentations or proposals to explain service specifications. See more occupations related to this task.
  • Distribute promotional materials at meetings, conferences, or tradeshows. See more occupations related to this task.
  • Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations. See more occupations related to this task.
  • Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows. See more occupations related to this task.
  • Inform customers of contracts or other information pertaining to purchased services. See more occupations related to this task.
  • Maintain customer records using automated systems. See more occupations related to this task.
  • Monitor market conditions, innovations, and competitors' services, prices, and sales. See more occupations related to this task.
  • Negotiate prices or terms of sales or service agreements. See more occupations related to this task.
  • Quote prices, credit terms, contract terms, or fulfillment dates for services. See more occupations related to this task.

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Technology Skills

  • Analytical or scientific software — IBM SPSS Statistics Hot technology See more occupations related to this technology.
  • Customer relationship management CRM software — Salesforce software Hot technology See more occupations related to this technology.
  • Enterprise resource planning ERP software — Microsoft Dynamics Hot technology See more occupations related to this technology.
  • Graphics or photo imaging software — JamBoard See more occupations related to this technology.
  • Operating system software — Apple macOS Hot technology See more occupations related to this technology.
  • Project management software — Microsoft Project Hot technology See more occupations related to this technology.
  • Sales and marketing software — HubSpot software Hot technology See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Detailed Work Activities

  • Monitor market conditions or trends. See more occupations related to this activity.
  • Advise customers on the use of products or services. See more occupations related to this activity.
  • Advise others on business or operational matters. See more occupations related to this activity.
  • Answer customer questions about goods or services. See more occupations related to this activity.
  • Assess the cost effectiveness of products, projects, or services. See more occupations related to this activity.
  • Attend events to develop professional knowledge. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Contact current or potential customers to promote products or services. See more occupations related to this activity.
  • Develop content for sales presentations or other materials. See more occupations related to this activity.
  • Distribute promotional literature or samples to customers. See more occupations related to this activity.
  • Estimate costs or terms of sales. See more occupations related to this activity.
  • Explain technical product or service information to customers. See more occupations related to this activity.
  • Identify potential customers. See more occupations related to this activity.
  • Maintain records of customer accounts. See more occupations related to this activity.
  • Negotiate prices or other sales terms. See more occupations related to this activity.
  • Prepare sales or other contracts. See more occupations related to this activity.
  • Recommend products or services to customers. See more occupations related to this activity.
  • Study product information to acquire professional knowledge. See more occupations related to this activity.

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Credentials

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Wages & Employment Trends

Median wages (2020) $28.25 hourly, $58,770 annual
State wages
Local wages
 
Employment (2019) 1,070,500 employees
Projected growth (2019-2029) Faster than average (5% to 7%) Faster than average (5% to 7%)
Projected job openings (2019-2029) 123,800
State trends
 
Top industries (2019)

Source: Bureau of Labor Statistics 2020 wage data external site and 2019-2029 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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