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Summary Report for:
43-3071.00 - Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Sample of reported job titles: Account Representative, Bank Teller, Customer Relationship Specialist, Customer Service Associate (CSA), Customer Service Representative (CSR), Member Services Representative, Personal Banking Representative, Roving Teller, Teller, Teller Coordinator

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Order a supply of cash to meet daily needs.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Prepare and verify cashier's checks.
  • Sort and file deposit slips and checks.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Identify transaction mistakes when debits and credits do not balance.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
  • Process and maintain records of customer loans.
  • Count, verify, and post armored car deposits.
  • Monitor bank vaults to ensure cash balances are correct.
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
  • Perform clerical tasks, such as typing, filing, and microfilm photography.
  • Issue checks to bond owners in settlement of transactions.
  • Compute financial fees, interest, and service charges.
  • Quote unit exchange rates, following daily international rate sheets or computer displays.
  • Prepare work schedules for staff.
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

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Tools & Technology

Tools used in this occupation:

  • Alarm systems — Teller alarms; Vault security alarms
  • Automatic teller machines ATMs
  • Check endorsing machines — Check encoders; Official check imprinters
  • Check writing machines — Checkwriters
  • Desktop calculator — 10-key calculators
  • Desktop computers
  • Electronic funds transfer point of sale equipment — Cash advance terminals
  • Laser printers — Document printers
  • Mainframe console or dumb terminals — Teller terminals
  • Microfilm cameras — Filmers
  • Microfilm processors — Microfilmers
  • Money counting machines — Currency counters
  • Multi function printers — Check validation printers; Journal printers; Passbook printers
  • Personal computers
  • Point of sale POS receipt printers — Receipt printers
  • Scanners
  • Videoconferencing systems — Online video terminals

Technology used in this occupation:

  • Accounting software — Information Technology Incorporated Premier Teller; Sage 50 Accounting Hot technology ; Southern Data Systems TellerPro
  • Data base user interface and query software — Total Turnkey Solutions E-Vision
  • Document management software — Hyland Software OnBase
  • Electronic mail software — Email software; IBM Notes Hot technology ; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — Jack Henry & Associates Vertex
  • Internet browser software
  • Office suite software — Microsoft Office
  • Operating system software — Microsoft Windows
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mathematics — Using mathematics to solve problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Service Orientation — Actively looking for ways to help people.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Detailed Work Activities

  • Verify accuracy of financial or transactional data.
  • Execute sales or other financial transactions.
  • Collect deposits, payments or fees.
  • Enter information into databases or software programs.
  • Calculate financial data.
  • Prepare cash for deposit or disbursement.
  • Order materials, supplies, or equipment.
  • Maintain financial or account records.
  • File documents or records.
  • Respond to customer problems or complaints.
  • Sell products or services.
  • Issue documentation or identification to customers or employees.
  • Prepare business correspondence.
  • Send information, materials or documentation.
  • Type documents.
  • Obtain personal or financial information about customers or applicants.
  • Prepare employee work schedules.
  • Calculate costs of goods or services.
  • Explain regulations, policies, or procedures.

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Work Context

  • Contact With Others — 96% responded “Constant contact with others.”
  • Telephone — 94% responded “Every day.”
  • Importance of Being Exact or Accurate — 84% responded “Extremely important.”
  • Face-to-Face Discussions — 77% responded “Every day.”
  • Importance of Repeating Same Tasks — 76% responded “Extremely important.”
  • Deal With External Customers — 51% responded “Extremely important.”
  • Work With Work Group or Team — 52% responded “Extremely important.”
  • Frequency of Decision Making — 59% responded “Every day.”
  • Indoors, Environmentally Controlled — 77% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results — 40% responded “Very important results.”
  • Physical Proximity — 53% responded “Moderately close (at arm's length).”
  • Deal With Unpleasant or Angry People — 43% responded “Once a week or more but not every day.”
  • Structured versus Unstructured Work — 63% responded “Some freedom.”
  • Coordinate or Lead Others — 49% responded “Very important.”
  • Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.”
  • Freedom to Make Decisions — 36% responded “Some freedom.”
  • Consequence of Error — 32% responded “Extremely serious.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 51% responded “Continually or almost continually.”
  • Spend Time Standing — 41% responded “About half the time.”
  • Electronic Mail — 43% responded “Every day.”
  • Time Pressure — 34% responded “Every day.”
  • Frequency of Conflict Situations — 43% responded “Once a week or more but not every day.”
  • Responsibility for Outcomes and Results — 31% responded “Moderate responsibility.”
  • Spend Time Sitting — 31% responded “About half the time.”
  • Letters and Memos — 27% responded “Every day.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
83   High school diploma or equivalent Help
11   Post-secondary certificate Help
6   Some college, no degree

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Credentials

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Integrity — Job requires being honest and ethical.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence — Job requires persistence in the face of obstacles.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Related Occupations

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Wages & Employment Trends

Median wages (2015) $12.70 hourly, $26,410 annual
State wages Local Salary Info
 
Employment (2014) 521,000 employees
Projected growth (2014-2024) Decline (-2% or lower) Decline (-2% or lower)
Projected job openings (2014-2024) 203,600
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Tellers external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.

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